- Pidgin periodically releases updates to keep current with the server requirements of the chat-platforms that it connects to. Log on to Pidgin.im to download the most recent version of the Pidgin software to utilize any bug fixes or program patches that may solve your connectivity problems.
- Because Pidgin connects to multiple platforms, it is possible that you typed in the wrong username and password for the service that you are trying to connect to. To access your settings click the "Accounts" tab and select "Manage Accounts." Select each enabled username and click "Modify" to verify that your login information is accurate.
- Problems with your Internet connection can be the result of bandwidth usage or problems with your Internet Service Provider. To determine if bandwidth usage is a problem, log on to Speedtest.net and click "Begin Test" to trace the upload and download speeds of your Internet connection. Close any other programs or devices using an Internet connection to gain an accurate reading. Take note of the numbers displayed and compare them to the advertised speeds that your ISP quoted you in your service agreement. Consult your ISP if your Internet connection is significantly slower than you were quoted.
- The choice to use a wired or wireless home network can impact the speed and stability of your Internet connection. A study conducted by Epitiro in 2011 found that wireless home networks were up to 30 percent slower than equivalent wired home networks. Try connecting to Pidgin with a computer that is connected to your router through an Ethernet connection if you are having problems connecting through a Wi-Fi connection.
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