For any VoIP service provider, VoIP Switch software forms the key component for successfully delivering VoIP services to end users. The correct functioning of VoIP Switch software is directly linked to the performance of their business. If you're a VoIP service provider then you might want to consider the following things to ensure the smooth running of your business.

VoIP Switch with Integrated Billing Facility

Most VoIP solution providers sell billing as a separate module instead of offering it with their proprietary VoIP switch software. This can add up to additional burden on part of service providers. It not only causes financial burden but also results in sync issues if your switch isn't sourced from the same solution provider. Ultimately, it results in bad user experience and you might end up losing a great deal of market share. Therefore, always make sure to purchase a switch platform that has in-built billing facility.

VoIP Switch with the Feasibility for Additional Modules

Switching, Routing, Billing and Report Generation are the typical features of any VoIP switch software. But, apart from this if your solution provider offers additional modules such as calling cards, call shop, call back, etc., that can be integrated to the switch solution then you can undoubtedly prefer their VoIP switch. This is because having modules such as calling cards and call shop can help you expand your business in all dimensions without restricting to a particular service.

VoIP Switch with Regular Updates and Upgrades

An updated VoIP Switch will always keep you ahead of competition. So, check if your solution provider commits for constant updates and upgrades. It can be paid or free upgrades/updates. So, you need to cross-check with your solution provider and opt for paid ones if it is worth for your business.

VoIP Switch with User Management Control Panels

You need to have access to user management control panels to manage your users' activities. Users can be subscribers, resellers, agents and sub-resellers. With easy access to browsed based web portal, you can create unlimited end-user accounts and control their payments. This will keep you organized and will result in better collaboration among different levels of users. So, check with your solution provider for such a provision.

VoIP Switch with Extensive Technical Support

Finally, technical support plays a key role for ensuring good user experience. Should there arise any technical issues with VoIP softswitch, your solution provider must act immediately to resolve them without affecting your end users. If the multi-lingual technical assistance is available with your solution provider then you should definitely go for it.

In addition, you should also consider certain security issues and seek full cooperation from your solution provider for successful run of your business.