1. BUYING FROM A P.O. BOX OR WEB ONLY OPERATION!!
This is obvious with most any purchase, especially when buying expensive jetting equipment. A company with a P O Box has very little investment or if they are a "web only" operation. Where will they be tomorrow, come warranty time? You want to deal with a company that has experience, parts and service personnel. Before you buy, ask yourself the question: Will this company take care of my future needs? If they didn't build it - will they know how to fix it?
2. DON'T UNDERSIZE OR OVERSIZE YOUR EQUIPMENT!!
If you are using your Jetter equipment to clean storm drains, don't buy a "small jetter" to do the job and if you need to clean sewers / laterals you don't need a monster machine! Make sure you purchase a jetter that will fit your needs and application. I've heard my share of disaster stories where a service tech has destroyed plumbing systems or flooded the customer out with the monster machines. Granted the "monsters" have their place - but if you are looking to clean drain lines and sewers rather than storm drains, you don't need the monster units!
3. BUYING FROM A FRANCHISED OR BIG NAME DEALER
Are franchised / national brands the best? You're usually paying too much due to commissions. Is Factory Direct the best way to buy? Aren't all machines shipped from a factory?
When buying from a factory, find out whether or not the components (motor, pump, etc) are non-proprietary, meaning they are not private labeled. Check to see if they are readily available in the market, ergo can you obtain service and parts locally? It may seem like a lot of work but considering these things could save you a ton of money in the long run!
4. BUY A MACHINE THAT IS ENGINEERED FOR EASY SERVICE!!
If it's not engineered for easy service - don't buy it! Most units on the market are poorly engineered and over complicated. They might look fancy, but think about situations like changing oil on the motor and pump, rebuilding a pump, or changing belts. Will it be easy or make you want to pull your hair out? Every machine needs service! Beware of the poor engineering or over engineering.
5. KNOW THE WARRANTY AND WHERE THE WARRANTY, AND SERVICE LOCATIONS ARE!!
Ask your dealer for a written warranty and locations of service centers.
6. CHEAPEST IS NOT ALWAYS THE BEST!!
Don't buy cheap if you want quality!
7. DOES THE COMPANY OFFER "THE COMPLETE PACKAGE"??
Quality Equipment, Operational Training, and Marketing Packages.
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