Knowledge process outsourcing or KPO is used to describe companies who opt to farm out high level, knowledge-based business functions to third party organizations, either to supplement existing in-house capacities or to perform carry out specialized functions that they don't have the capability to do in-house. Taking off from the momentum of business process outsourcing and Information Technology outsourcing especially in countries like the Philippines, the demand for KPO services is also on the rise.

Some of the most popular KPO services include:

• Animation and simulation
  
  
• Automotive and aerospace design and development
  
  
• Content development
  
  
• Financial consulting and financial services
  
  
• Financial modeling
  
  
• Intellectual property and patent research
  
  
• Writing
  
  
• Learning solutions
  
  

The benefits out outsourcing to KPO consultants Philippines are the same as the advantages companies get when they outsource business processes to the country. The difference in the costs of living makes workforce expenses significantly cheaper while the level of quality is maintained at a high level.

However, this is not to say that there are no challenges faced by companies who farm out knowledge-based processes to third-party organizations. Nonetheless, KPO providers in the Philippines have been able to overcome these hurdles to ensure client satisfaction and seamless execution.

Below are some of these challenges.

Scalability of Knowledge Process Solutions

Unlike institutional business processes involved in business process outsourcing and IT outsourcing, the tasks that fall under knowledge process outsourcing are not template. For example, customer service or technical support protocols can easily be organized into repeatable processes. So, when the need arises to expand a particular business unit, these processes can easily be taught to more employees.

On the other hand, knowledge processes are traditionally dependent on the individual knowledge or talent of the employees. For example, you cannot really teach creativity to your writers. You can prescribe a particular writing style or format, but in terms of the inherent writing talent, you cannot exactly teach that.

The key to remedying this and to prevent disruption to KPO services, the country you're outsourcing to should have a wide pool of talented knowledge process specialists and professionals. The Philippines is one of these countries. According to the Professional Regulation Commission, there are over two million licensed professional in the Philippines making it very ripe for KPO. The workforce's strong grasp of the English language and a culture of inherent creativity make KPO consultants Philippines in various fields and competencies are some of the most dependable in the world.

Organizational Politics

The success of knowledge-based business solutions is highly dependent on the level of collaboration and cooperation among the departments involved. However, personal interests and internal conflicts and politics can sometimes prevent KPO experts from producing the best results they can.

By choosing a competent Philippine Call Center and Outsourcing Services who hire competent KPO consultants, you will eliminate this office politics because that outside organization does not have personal interest in the company. Every decision will be results-driven and your internal departments may be more open to collaborate.

Difficulties in Standardizing Knowledge Processes

As mentioned above, there are different ways in which different people carry out knowledge-based tasks making standardization of best practices a bit challenging. KPO consultants Philippines who belong to reputable KPO organizations often follow stringent international quality benchmarks such as the ISO standards. You can develop a service level agreement before the actual work even begins and you can use this agreement in creating success metrics and standardizing work methodologies.

Adopting to Cultural Differences

This hurdle is with respect to both nationality-based culture and corporate culture. From years of BPO and IT outsourcing, the outsourcing and offshoring workforce of the Philippines has become highly adoptive to different nationality-based cultures. As for differences in corporate culture, top KPO firms in the country can accommodate different ways of working, internal protocols and reporting structure.

The Philippines as a Burgeoning Global KPO Destination

The Philippines is also facing its own challenges as a KPO hub such as high attrition rates and information security, but with the recent changes on how the industry regulates itself and with a stricter advisory board, the country has solved majority of these concerns.

A lot of companies have already benefited from KPO consultants Philippines and despite the challenges faced by most companies who farm out knowledge-based business processes to third-party organizations, the Philippines has been able to overcome these and deliver constant high quality results.