Finding parts for a Howard Miller grandfather clock newly purchased from a dealer

• 1). Check the clock's packing carton. If the part is missing from the original carton it is important to immediately contact the dealer directly.
  
  
• 2). Call the dealer where you purchased the clock.
  
  
• 3). Provide the dealer with the purchase and missing part information. The dealer should arrange for the part to be shipped to the clock owner. The customer is then responsible for installing the part as he would if it had been included in the original packaging.
  
  

Finding parts for a clock newly purchased from Howard Miller directly

• 1). Check the clock's packing carton. If the part is missing, it is important to immediately contact the Howard Miller company directly.
  
  
• 2). Contact Howard Miller Customer Service at (616) 772-7277.
  
  
• 3). Provide the customer service agent with the purchase information from the original sales receipt as well as the serial and model number of the clock. The customer service agent will assist in obtaining the missing part.
  
  

For lost or damaged parts to a Howard Miller grandfather clock

• 1). Make note of the missing part as well as the serial and model number of the clock.
  
  
• 2). Contact Howard Miller customer service at (616) 772-7277.
  
  
• 3). Provide the customer service agent with the serial and model number of the clock as well as the part needed. The agent will take the credit card information and ship the part.