- The median salary of a help desk support manager as of March 2011 is $84,836 per year, as determined by Salary.com. The middle 50 percent of those on the earnings scale have annual salaries of $72,238 to $97,730. The top 10 percent earn at least $109,469 annually, and only the bottom 10 percent have yearly pay of $60,767 and below.
- Salaries for help desk support managers vary in different parts of the country. These managers in Jackson, Miss., earn a median annual salary of $78,855, while the pay in Fairfax, Va., is $92,413. Managers of help desk support in Kansas City, Mo., have a median annual salary of $83,724; in Albany, N.Y., $86,753; in Denver, Colo., $88,659; in Chicago, $91,488; and in San Jose, Ca., $102,770. The median salary in San Jose ranks in the nationwide top 25 percent. The top 10 percent of help desk support managers in San Jose earn more than $132,600 per year.
- Job listings for help desk support managers posted at the Indeed.com website in 2011 show a very wide range of salary offers, generally from $35,000 to $95,000 per year. A posting from San Francisco offers up to $100,000, one from Washington, D.C., $120,000, and some in New York City from $150,000 to $170,000 per year. An example of benefits provided by one company includes medical, dental, vision and prescription drug insurance, along with domestic partner benefits, a health care flexible spending account, auto insurance, homeowners insurance, short- and long-term disability coverage, life insurance, paid holidays and vacations, paid personal days, group legal assistance, elder care assistance, an employee assistance program and tuition reimbursement.
- The Indeed.com job postings indicate that employers of help desk support managers generally require candidates to have a bachelor's degree in information systems or a related field. They also typically need anywhere from three to 10 years of help desk experience and advanced knowledge of computer troubleshooting methods.
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