Technical support services include various activities to improve any company's efficiency and reduce issues regarding system management. Some support services help the users to solve any technical issues regarding computer otherwise certain types of software or some hardware program by taking some fees and sometime without fees. Technical support service is a part of IT Support services. There are several ways through which the support services can be provided to the clients.

With the help of support websites:

Most of the support websites have FAQs section and with the help of those FAQs, we can easily get the solution for most of the common problems. There are several forums also available for support but sometimes it becomes useless if we can't find the correct answer for the question. Some software service providers also offer various tutorials and videos to solve such problems but to access all these materials, user must have internet connection.

Through internet chat:

Various software service providers offer online chat facility to solve their product related queries online. Customers can directly get in touch with the technical person of the company. Sometimes this option proves useless if the person on the chat is not well experienced technical person. That technical person must have enough knowledge regarding the field so that the problem can be easily recognized and solved.

Technical support over Phone:

Another popular way to support a customer is telephonic technical support but this is becoming less useful now a days. The telephonic support services are given for free if the users' computers are under warranty. Sometimes this method becomes of no use because the technical person over the phone doesn't have direct access to your computer and can't see your computer screen through phone.

Online support:

This has been the latest trend of technical support because now number of software's are available in the market by which the technical person directly accesses your computer from anywhere with the help of internet and make it working correctly. The only required thing in this method is that you have the internet connection. This is the most effective way of IT support because you are giving access of your PC so that the person can easily recognize the problems and correct them.

Onsite support:

This can be the final step for technical support and can be taken if any of the above services can't help you to solve your technical issues. Mostly this support service is required when you are facing any hardware related problems. This service can cost you more than any other support services but it's a most reliable and safe service than other.