If you have fine rugs that require special cleaning processes, it's important to determine the quality of a rug cleaning company's service.
In addition to rug cleaners that specialize in certain types of rugs and not others, there are also cleaners that don't offer the best service, regardless of their specialty.
When choosing a rug cleaning company, it's important to determine these and other issues before paying.
Otherwise, you could end up paying for poor service, or worse yet, end up with a damaged rug.
Three Tips for Choosing the Right Rug Cleaning Company At first glace, most rug cleaning services seem similar, offering the same basic services for roughly the same prices.
But, if you take the right steps, you'll soon realize that rug services can be different from each other indeed.
Below, we list four valuable tips for assessing which cleaning service is right for your rugs.
Tip 1: Check a Company's Record at the Better Business Bureau (BBB) While everyone knows that checking a company's record at the BBB is a great way to assess its customer service quality, it's surprising how few people actually do it, instead relying on a company's word.
When you check a company's record at the BBB, the point of concern is unresolved customer complaints, which are complaints that a company-for one reason or another-decided not to resolve.
While it's possible that a company might not resolve irate complaints, the most reputable companies resolve all complaints as a matter of principle.
If you find that a cleaning service has unresolved complaints on its record, the safest move is to find one that doesn't.
Tip 2: Ask for an Extended Set of References Have you ever listed a person who doesn't think highly of you as a job reference? The same thing applies to companies' client references.
Therefore, if you want a clear picture of the type of service a cleaner offers on a regular basis, it pays to ask for at least six more references than the cleaner initially offers.
If you find the additional references paint a picture or mediocre services and poor customer service, chances are that the companies few, sparkling references are just that: a few good references amid a myriad of lesser ones.
Here, the safest move is to hire a cleaner whose references paint a picture of uniformly good results.
Tip 3: Make Sure that a Company Specializes in Your Type of Rugs Even when a company has a great record at the BBB and has great references to back it up, it's important to ensure that it specializes in cleaning your type of rugs.
For example, if you have antique carpets, silk carpets, carpets made from non-traditional materials, etc.
, choosing a company whose experience includes your type of carpets is crucial to having them cleaned in a way that cleanses them and leaves them undamaged.