In the world of gas furnaces, the name Goodman seems to stick out.
What generally makes any name stick out in an industry is a following of satisfied customers in both the private and industrial sectors.
We can deduce that this company has had plenty of satisfied customers, and it has, but what do you think stands out with these customers? Is it a warranty they offer which covers the unit they sell for 10 years unit replacement or the life time heat exchanger replacement policy? We believe it is both of these things as well as the service they offer.
In today's business world, if a company makes all sorts of claims then doesn't come through on their word, say for example they refuse to replace a unit that is damaged after 2 years and the defect was due to manufacturing, then they will risk damaging their entire reputation.
With today's digital age, word of mouth carries from sea to shining sea, from one corner of the earth to the other and a companies reputation can be ruined in a single day, especially if they service a lot of people, or sell their product worldwide.
The Goodman gas furnace tends to be a very well built unit that does what it says, and when a unit does defect, even in the 10th year of use, the company is quick to replace it.
Luckily for them, this is rare, and the few instances where they've had to replace a unit, it usually happens in the first couple years due to a random manufacturing flaw we're guessing.
The Goodman gas furnace company has some interesting and valuable philosophies that I believe have worked out well for them.
They convert some, actually a good chunk of their profits into research and development so they essentially build better products year after year.
They are environmentally conscious as a company and build their units with parts and concepts that do their best to conserve the environment, and they have some pretty bold warranties considered by many to be the best out there.
To many, good service and warranties are great, but how a company is run, and their customer service are as important as the product itself.
Goodman gas furnaces seem to realize this.