Seeing the current state in which the real estate market is currently in, realtors need to do all they can to maintain their buyers and sellers confidence levels.
If you're unable to maintain a level of confidence in your buyers and sellers, you'll not only be abandoned by them, but you risk getting a poor reputation with their family and friends.
In understanding this, here are ten options you have to establish and maintain satisfaction in your buyers and sellers: 1.
) Open up: Aside from just discussing business, add a personal touch to things to help your clientele feel calmer and at ease around you.
2.
) Speak the truth: While you are interested in keeping things as encouraging as possible, never be afraid to be truthful with your clients.
Clients see honestly as a characteristic in a respectable realtor.
3.
) Express yourself: Nothing frustrates buyers and sellers more than having to work with a real estate agent that seems like they have better things to do.
Having enthusiasm makes buyers and sellers feel appreciated and that you enjoy your job.
4.
) Be a giver: One thing that will make clients feel appreciated and confident is if you can offer them some kind of bonus.
Examples would be like getting them exclusive discounts from furniture stores or painters.
5.
) Keep yourself in the loop: Devote some time every day to find out about what is happening in the real estate news and any alterations in your local market.
6.
) Stay in touch: Preserve a level of communication with your buyers and sellers and keep them informed on new homes that fulfill their criteria.
This will tell them that you are making their interests a top priority.
7.
) Use different mediums: Change things up by contacting your clientele in multiple ways (i.
e.
phone, email, direct mail, etc).
This change will usually be refreshing to your clients and thus gives you their complete attention.
8.
) Follow up promptly: If a seller or buyer asks you about something, make it a top priority to get back to them as fast as possible.
This will make your clients feel important.
9.
) Be obtainable: Provide as many different contacting methods as possible.
By doing this, sellers and buyers can contact you in a way that they prefer.
10.
) Use change as an advantage: There's no question that the real estate market will change.
Instead of shying away from the future, tell your clients that you are willing to try new mediums.