- 1). Hold the "CTRL," "ALT" and "DEL" keys together to open the Windows Task Manager.
- 2). Click the InstallShield Wizard, which is either "Running" or "Not Responding," to highlight it and then the "End Now" button. This closes the InstallShield Wizard.
- 3). Click the "Computer" icon on your desktop and the "C:" drive of your computer. Double-click the "Program Files" folder and the "InstallShield Installation Information" folder.
- 4). Delete the temporary files in the "Installation Information" folder. Launch the install of the program you started to install to begin again.
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